Author/Editor		Kersnik, Janko
Title		Zadovoljstvo bolnikov z zdravnikom družinske medicine
Type		monografija
Place		Ljubljana
Publisher		Medicinska fakulteta
Publication year		2001
Volume		str. 147
Language		slo
Abstract		Patient satisfaction is a multidimensional construct based on the systematic measurements of patient opinions about their experiences with the provided heatth care, with the processes of care, with the health care providers, with the health care institutions and with the organisation of the health care system. The aims of this work were (1) to measure the level of patient satisfaction with the family physician in Slovenia, (2) to compare the levels of satisfaction of Slovene patients with the patient satisfaction in other European countries, (3) to determine the reliability of the patient satisfaction instrument - EUROPEP, (4) to establish the impact of the patient characteristics, practice characteristics, family physician characteristics and characteristics of the health care system on the level of patient satisfaction and (5) to develop a multivariable model which describes higher levels of patient satisfaction with a family physician. I used a method of interviewing patients attending family practices in the study period. I developed a questionnaire based on the international instrument for measuring patient satisfaction with the family physician - EUROPEP. I have got 83,8 % response rate. The mean of the overall patient satisfaction score in Slovene sample was 86,6 points, significantly higher (p<0,001) from the European mean level of patient satisfaction (82,6 points). Higher levels of patient satisfaction are predicted by eight variables: higher age of the patient, more frequent visits in the practice, patient satisfaction with the organisation of the health care system, lower self-evaluations of the health status, lower presence of the signs of the anxiety or depression, fewer emergency home visits (patient characteristics), higher numbers of home visits a family physician does for his/her patients (physician characteristic) and running an appointment system (practice characteristic). (Abstract truncated at 2000 characters).
Descriptors		FAMILY PRACTICE PATIENT SATISFACTION PHYSICIAN-PATIENT RELATIONS QUESTIONNAIRES QUALITY OF HEALTH CARE QUALITY OF LIFE MULTIVARIATE ANALYSIS PATIENT ACCEPTANCE OF HEALTH CARE LOGISTIC MODELS EUROPE SLOVENIA