Avtor/Urednik		Turk, Zmago; Turk, Eva
Naslov		Our experience with evaluation of communication among older patients and health workers
Tip		članek
Vir		HealthMed
Vol. in št.		Letnik 3, št. 3
Leto izdaje		2009
Obseg		str. 195-203
Jezik		eng
Abstrakt		Background. Old age is identified by decreasing communication abilities. Objectives. To assess the communication between older patients and nurses and physicians at the primary and secondary health care level. Materials and Methods. A prospective study was carried out between September 2006 and August 2007 at the University Clinical Centre and Community Health Centre in Maribor, Slovenia. Two questionnaires with 7 and 8 questions were composed; one for physicians and nurses, and the other for older patients (groups: 65-75, 75+). Communication was assessed with direct (grade scale 1-5) and indirect parameters (time of treatment, duration of conversation, conversation about misc. subjects etc.). Old patients were interviewed at primary and secondary health care levels (Community Health Centre and private GP offices and in hospital: departments of internal medicine, traumathology and neurology). Data were analyzed by Chi-squared test (Xsup2), using SPSS for Windows 11. Results. There was a statistically significant difference of communication between health care providers working at the primary and secondary levels (p < 0.001). Furthermore, female physicians spend more time with their older patients compared to male physicians (p = 0.027). Conclusion:Most older patients and health care providers assessed their communication as good. However, there is still a need for improving communication, especially at the secondary health care level.
Deskriptorji		COMMUNICATION AGED NURSES PHYSICIANS