Avtor/Urednik		Gorenak, Irena; Goričan, Anita
Naslov		Zadovoljstvo bolnikov v primarnem zdravstvu - primer Zdravstvenega doma Šmarje pri Jelšah
Prevedeni naslov		Patient satisfaction in primary health care - a case study of The health centre Šmarje pri Jelšah
Tip		članek
Vir		Zdrav Vars
Vol. in št.		Letnik 50, št. 3
Leto izdaje		2011
Obseg		str. 175-84
Jezik		slo
Abstrakt		Background: Patient-health care provider relationship and communication, and functioning of the health centre's appointment system are the factors that influence the level of patient satisfaction with the health care services provided. This study was undertaken to study these factors and apply theoretical knowledge to the case of the health centre in Šmarje pri Jelšah, Slovenia. The main objective was to determine which of the factors studied have a significant influence on patient satisfaction with health care services provided by the institution studied. Methods: This anonymous questionnaire-based study involved 225 individuals who attended the health centre clinics in June 2007. The data collected were analysed using descriptive statistics, factor analysis, co-relational analysis and regression analysis. The questionnaire was tested using the Cronbach's alpha test, which confirmed the reliability of the research instrument.
Deskriptorji		PRIMARY HEALTH CARE PATIENT SATISFACTION PHYSICIAN-PATIENT RELATIONS APPOINTMENTS AND SCHEDULES