Avtor/Urednik     Atherton, Helen; Sawmynaden, Prescilla; Sheikh, Aziz; Majeed, Ayeem; Car, Josip
Naslov     Email for clinical communication between patients/caregivers and healthcare professionals
Tip     članek
Vir     Cochrane Database Syst Rev Online
Vol. in št.     , št. 11
Leto izdaje     2012
Obseg     str. 1-114, CD007978
Jezik     eng
Abstrakt     Background Email is a popular and commonly-usedmethod of communication, but its use in health care is not routine.Where email communication has been demonstrated in health care this has included its use for communication between patients/caregivers and healthcare professionals for clinical purposes, but the effects of using email in this way is not known.This review addresses the use of email for two-way clinical communication between patients/caregivers and healthcare professionals. Objectives To assess the effects of healthcare professionals and patients using email to communicate with each other, on patient outcomes, health service performance, service efficiency and acceptability. Search methods We searched: the Cochrane Consumers and Communication Review Group Specialised Register, Cochrane Central Register of Controlled Trials (CENTRAL, The Cochrane Library, Issue 1 2010), MEDLINE (OvidSP) (1950 to January 2010), EMBASE (OvidSP) (1980 to January 2010), PsycINFO (OvidSP) (1967 to January 2010), CINAHL (EbscoHOST) (1982 to February 2010) and ERIC (CSA) (1965 to January 2010).We searched grey literature: theses/dissertation repositories, trials registers and Google Scholar (searched July 2010). We used additional search methods: examining reference lists, contacting authors. Selection criteria Randomised controlled trials, quasi-randomised trials, controlled before and after studies and interrupted time series studies examining interventions using email to allow patients to communicate clinical concerns to a healthcare professional and receive a reply, and taking the form of 1) unsecured email 2) secure email or 3) web messaging. All healthcare professionals, patients and caregivers in all settings were considered.
Deskriptorji     PHYSICIAN-PATIENT RELATIONS
COMPUTER COMMUNICATION NETWORKS
RANDOMIZED CONTROLLED TRIALS
DATA COLLECTION
TREATMENT OUTCOME