Avtor/Urednik		Železnik, Danica; Rajčić, Sanda
Naslov		Zadovoljstvo starejših uporabnikov zdravstvene nege na domu
Prevedeni naslov		Elderly users' satisfaction with home nursing care
Tip		članek
Vol. in št.		Letnik 48, št. 3
Leto izdaje		2014
Obseg		str. 195-205
ISSN		1318-2951 - Obzornik Zdravstvene Nege
Jezik		slv
Abstrakt		Uvod: Stopnja zadovoljstva uporabnikov zdravstvene nege na domu služi kot pokazatelj subjektivne ocene kakovosti njihove obravnave. Namen članka je prikazati raven zadovoljstva uporabnikov zdravstvene nege na domu. Metode: Uporabljen je bil kvantitativni raziskovalni pristop. Podatki so bili zbrani z anketiranjem 186 uporabnikov zdravstvene nege na domu v Republiki Hrvaški v občini Osijek z okolico. Instrument raziskave je bil strukturirani vprašalnik, oblikovan za potrebe raziskave. Statistična analiza podatkov je bila opravljena s pomočjo programa SPSS za Windows različica 9.0. Rezultati: Med uporabniki je bilo najbolj izpostavljeno zadovoljstvo s spoštovanjem diskretnosti in zasebnosti pri izvajanju aktivnosti zdravstvene nege (133 oz. 72,0 % uporabnikov), zadovoljstvo z ljubeznivostjo medicinskih sester in profesionalnim izvajanjem aktivnosti zdravstvene nege (131 oz. 70,0 % uporabnikov). S časom, ki jim je odmerjen za pogovor z medicinsko sestro, je bilo nezadovoljnih 40 (21,5 %) uporabnikov. Diskusija in zaključek: Izsledki raziskave pokažejo, da so anketiranci z aktivnostmi zdravstvene nege na domu v večini popolnoma zadovoljni, kar lahko kaže na dobro opravljeno delo medicinskih sester ali na bojazen uporabnikov, da bi v primeru izkazovanja nezadovoljstva bila njihova obravnava prekinjena. Najmanj zadovoljni so tisti uporabniki, ki jih medicinska sestra obišče samo dvakrat na teden, opravi zgolj s strani zdravnika predpisano negovalno aktivnost, za pogovor pa ji ne ostane časa, ker je slednji natančno odmerjen. Rezultati raziskave lahko služijo za načrtovanje in reorganizacijo zdravstvene nege na domu ter kot izhodišče novih raziskav.Introduction: The user satisfaction with the home nursing care serves as an indicator of a subjective evaluation of the quality of their treatment. The purpose of this contribution is to show the study of the satisfaction level of home nursing care users. Methods: A quantitative research approach was used in this study. The data were gathered with a survey that included 186 users of home nursing care in the Osijek municipality in Croatia. A structured questionnaire was formed for the purposes of the research. The data gathered were statistically analysed with the SPSS 9.0 software. Results: The most emphasised was the users' satisfaction with the respect of discretion and privacy during nursing care activities 133 (72.0 %). Participants were also satisfied with the nurses' kindness and professionalism during nursing care activities 131(70.0 %), while 40 (21.5 %) participants were discontented with the time they had been given for the communication with their nurse. Discussion and conclusion: The research shows that participants are satisfied with the majority of home care activities, which may imply that nurses have performed their duties properly or that users are apprehensive that their examination and treatment might be interrupted if they showed any discontent. Users with only 2 visitations per week were the least satisfied with their nurse's activities, because a nurse only performs prescribed activities, and there is usually not enough time for conversation. Results of this research can be used for further planning and reorganisation of home care and they may serve as a solid background for future studies.
Proste vsebinske oznake		medicinske sestre zdravstvena nega domače okolje starostniki Hrvaška nurses nursing care home environment elderly Croatia