Avtor/Urednik		Štante, Anja; Mlinar Reljić, Nataša; Donik, Barbara
Naslov		Jezikovne prepreke pri zdravstveni negi tujegovorečih pacientov
Prevedeni naslov		Language barriers in nursing care of foreign language speaking patients
Tip		članek
Vol. in št.		Letnik 52, št. 4
Leto izdaje		2018
Obseg		str. 233-241
ISSN		1318-2951 - Obzornik zdravstvene nege : strokovno glasilo Zveze društev medicinskih sester in zdravstvenih tehnikov Slovenije
Jezik		slv
Abstrakt		Uvod: Jezikovne prepreke ob stiku s tujegovorečim pacientom močno vplivajo na kakovost zdravstvene nege, saj onemogočajo učinkovito komunikacijo med medicinsko sestro in pacientom. Ne glede na spol, narodnost, raso, etnično poreklo, versko pripadnost ali drugo osebno okoliščino imajo pacienti pravico do enake obravnave pri zdravstveni oskrbi. Namen raziskave je bil ugotoviti, kako se medicinske sestre soočajo z jezikovnimi preprekami pri zdravstveni negi tujegovorečih pacientov.Metode: Uporabljena je bila kvalitativna metodologija raziskovanja. Podatki so bili zbrani z delno strukturiranimi intervjuji (n = 5). Vzorec je bil namenski. Za analizo podatkov je bila uporabljena metoda konvencionalne vsebinske analize besedila. Rezultati: S pomočjo vsebinske analize so bile oblikovane tri kategorije proučevanega fenomena: (1) Stik s tujegovorečim pacientom; (2) Soočanje s tujegovorečim pacientom; (3) Reševanje težav v komunikaciji s tujegovorečim pacientom. Soočanje s tujegovorečimi pacienti udeležencem v raziskavi predstavlja stisko, vendar ohranjajo empatičen odnos in se zavedajo nevarnosti, ki jih jezikovne prepreke predstavljajo za pacientovo varnost.Diskusija in zaključek: Udeleženci v raziskavi opozarjajo, da jezikovne prepreke lahko predstavljajo večja tveganja na področju zagotavljanja pacientove varnosti. Obravnavano področje je v slovenskem prostoru slabše raziskano, zato bi bilo treba proučiti različne dimenzije tako jezikovnih kot tudi kulturnih preprek ter sistemsko urediti področje zdravstvene obravnave tujegovorečih pacientov. To bi pomembno prispevalo k vzpostavitvi uspešne komunikacije ter varni in kakovostni zdravstveni negi.Introduction: Language barriers in nursing care of foreign language speaking patients affect the quality of healthcare and may hinder effective communication between the nurse and the patient. All patients regardless of their gender, nationality, race, ethnicity, religious affiliation or any other personal characteristic have the right to equal treatment in healthcare. The purpose of the study was to investigate how nurses deal with language barriers when nursing foreign language speaking patients.Methods: Qualitative research methodology was used. Semi structured interviews (n = 5) were conducted by purposive sampling. Conventional content analysis was used for data analysis and synthesis. Results: Content analysis gave three main categories: Contact with a foreign language speaking patient (1); dealing with the foreign language speaking patient (2) and solving communication problems with a foreign language speaking patient (3). Research showed that dealing with foreign language speaking patients causes distress for the participants in the study, although they still manage to maintain an emphatic therapeutic relationship and are aware of the dangers that language barriers can pose to the safety of the patient.Discussion and conclusion: Participants in the study pointed out that language barrier may represent a risk in securing the safety of patients. This area of interest has not been the subject of much research in Slovenia, so it would be necessary to conduct research into different aspects of language and cultural barriers, and to systematically regulate the treatment of foreign language speaking patients. This would significantly contribute to efficient communication and thus, safe and quality nursing care.
Proste vsebinske oznake		medicinske sestre bolnišnica komunikacija intervju nurses hospital communication interview