Avtor/Urednik		Pelicon, Kevin; Krajnc, Ivana; Petek, Klemen; Matičič, Mojca
Naslov		A centralised novel coronavirus telephone helpline
Prevedeni naslov		Osrednji klicni center za informacije o novem koronavirusu
Tip		članek
Vol. in št.		Letnik 89, št. 11/12
Leto izdaje		2020
Obseg		str. 702-709
ISSN		1318-0347 - Zdravniški vestnik : glasilo Slovenskega zdravniškega društva : Slovenian medical journal
Jezik		eng
Abstrakt		In response to neighbouring Italy's accelerating outbreak of the coronavirus disease 2019 (COVID-19), Slovenia established a national toll-free telephone helpline, which operated from 9 March until 12 June 2020 and answered more than 40 thousand calls in its first ten weeks alone. It was operated by medical students and integrated professionals from diverse fields in order to provide trustworthy, accurate, and understandable information to the citizens of Slovenia. We examine the impact that this centralised helpline had on managing the COVID-19 health crisis by shaping and monitoring the public's response.
Proste vsebinske oznake		SARS-CoV-2 pandemija diseminacija informacij klicni center SARS-CoV-2 pandemic information dissemination call centre