Author/Editor		Možina, Miran
Title		Prevalenca nasilnega vedenja klientov in obremenitve zaposlenih na centrih za socialno delo
Type		monografija
Place		Ljubljana
Publisher		Medicinska fakulteta
Publication year		2004
Volume		str. 94
Language		slo
Abstract		Clients' violence toward social workers or employees of various social services represents to them an important burden factor. The level of risk of clients' violence run by social services staff in the exercise of their professional role is equal if not even higher than that experienced by nurses and staff in psychiatric inpatient units. Whereas current research on violence to social work staff in the more developed countries is still relatively piecemeal, small scale, unstandardized and ofren unfocused, studies of this topic in Slovenia are practically nonexistant. The aim of this research was to determine the prevalence, nature and different forms of clients violence toward the staff of community social work centres in Ljubljana, to examine relations between clients' violence and demographic and academic characteristics of the staff and variables of their work environment, as well as to estimate the impact of clients' violence on the employees' job satisfaction and workplace stress. The data were collected by means of a questionnaire and an interview, 98 subjects were included in the research. The major part of the questionnaire and the interview was constructed by myself, although they also contain the Job Satisfaction Scale and the Modified Overt Aggression Scale (MOAS). The research confirmed that the subjects were faced with different types of clients' violence to an important extent: in the course of their career, 98% of the subjects experienced verbal violence and 69,4% of them encountered physical violence; during the past year, 85,3% of them were afflicted with verbal and 22,4% of them with physical violence. The average burden of clients' violence was higher than the burden felt by them on account of other work tasks. Furthermore, social service staff was exposed to clients' violence at most of their work tasks, especially when working with drug or alcohol problems and antisocial personalities. (Abstract truncated at 2000 characters)
Descriptors		SOCIAL WORK OCCUPATIONAL EXPOSURE VIOLENCE STRESS, PSYCHOLOGICAL WORKLOAD WORKPLACE JOB SATISFACTION