Author/Editor		Vodopivec-Jamšek, Vlasta
Title		Dostopnost zdravnika družinske medicine
Translated title		Accessibility in primary care
Type		članek
Source		Med Razgl
Vol. and No.		Letnik 44, št. Suppl 1
Publication year		2005
Volume		str. 103-8
Language		slo
Abstract		Health care is for patients. Improving patient access to care means enhancing their ability to secure appropriate and preferred medical assistance when and where it is needed. The characteristics of patient-centered access include availability, appropriateness, preference and timeliness. Three principles of patient-centered access are discussed: work at the high end of expertise, align care with needs and preferences, and serve when service is needed. The core principle of open (advanced) access is that patients calling to schedule a physician visit should be offered an appointment the same day. Better access strengthens the patient-doctor relationship.
Summary		Zdravstvena oskrba služi bolnikom. Izboljševanje dostopnosti oskrbe za bolnike pomeni večjo možnost, da si zagotovijo ustrezno in želeno oskrbo, ko in kjer je potrebno. Značilnosti k bolniku usmerjene dostopnosti vključujejo geografsko in finančno dostopnost, ustreznost, možnost izbire izvajalca (preferenca) in pravočasnost. V članku so predstavljena tri načela k bolniku usmerjene dostopnosti: visoko usposobljeno delo, prilagoditev oskrbe potrebam in željam ter zagotavljanje oskrbe, ko je ta potrebna. Osnovni princip izboljšane, odprte dostopnosti je namreč ponuditi bolniku posvet pri izbranem zdravniku v istem dnevu, kot ga želi. Boljša dostopnost pomeni tudi boljši odnos bolnik - zdravnik.
Descriptors		FAMILY PRACTICE HEALTH SERVICES ACCESSIBILITY PATIENT CARE TEAM