Author/Editor		Tržan-Herman, N; Kiauta, D
Title		Organizacijski načrt - pomemben vidik pri zagotavljanju kakovosti specialne knjižnice
Translated title		Organizational plan - the important aspects of quality assurance in special library
Type		članek
Source		In: Češnovar N, editor. Vloga specialnih knjižnic pri pospeševanju družbenega in gospodarskega razvoja. Kakovost storitev v specialni knjižnici. Zbornik referatov 5. posvetovanja Sekcije za specialne knjižnice; 1994 nov 10-11; Ljubljana. Ljubljana: Centralna tehniška knjižnica,
Publication year		1994
Volume		str. 181-91
Language		slo
Abstract		An organisation of a business process is one of the most important factors for Tota1 Quality Management (TQM). TQM in services has to be applicated when the organisation process in special libraries is studied and developed. We have compared two biomedical libraries: special library of a pharmaceutical firm Lek and special Library of the Institute of Oncology. The comparisson was made mainly from the organisation point of view. We realised that the organisation of the work is nearly the same and differences occure because of different demands of end users.
Descriptors		LIBRARY SERVICES TOTAL QUALITY MANAGEMENT