Author/Editor		Gorenak, Irena; Goričan, Anita
Title		Zadovoljstvo bolnikov v primarnem zdravstvu - primer Zdravstvenega doma Šmarje pri Jelšah
Translated title		Patient satisfaction in primary health care - a case study of The health centre Šmarje pri Jelšah
Type		članek
Source		Zdrav Vars
Vol. and No.		Letnik 50, št. 3
Publication year		2011
Volume		str. 175-84
Language		slo
Abstract		Background: Patient-health care provider relationship and communication, and functioning of the health centre's appointment system are the factors that influence the level of patient satisfaction with the health care services provided. This study was undertaken to study these factors and apply theoretical knowledge to the case of the health centre in Šmarje pri Jelšah, Slovenia. The main objective was to determine which of the factors studied have a significant influence on patient satisfaction with health care services provided by the institution studied. Methods: This anonymous questionnaire-based study involved 225 individuals who attended the health centre clinics in June 2007. The data collected were analysed using descriptive statistics, factor analysis, co-relational analysis and regression analysis. The questionnaire was tested using the Cronbach's alpha test, which confirmed the reliability of the research instrument.
Descriptors		PRIMARY HEALTH CARE PATIENT SATISFACTION PHYSICIAN-PATIENT RELATIONS APPOINTMENTS AND SCHEDULES