Author/Editor		Blagojević, Stanislava; Peterka-Novak, Jožica
Title		Kako pacienti doživljajo zdravstveno obravnavo v Psihiatrični kliniki Ljubljana
Translated title		How patients experience medical treatment in the Psychiatric Clinic Ljubljana
Type		članek
Source		In: 7. mednarodna znanstvena konferenca Znanje, vrednote, prepričanja in dokazi za razvoj kakovostne zdravstvene obravnave: mesto in vloga zdravstvene nege, 12.-13. junij 2014, [Bled, Slovenija] : zbornik predavanj z recenzijo : proceedings of lectures with peer review Jesenice : Fakulteta za zdravstvo : = Faculty of health care
Publication year		2014
Volume		str. 202-209
Language		slv
Abstract		Teoretična izhodišča: Pohvale, pripombe, pritožbe, pobude in predlogi (5P) pacientov so pomemben vir informacij, na podlagi katerih se lahko izboljša kakovost obravnave in/ali izkušnje pacientov v njej. Namen raziskave je prepoznati pacientovo doživljanje zdravstvene oskrbe. Rezultati ankete predstavljajo priložnosti za izboljševanje kakovosti zdravstvenih storitev. Metode: Uporabljena je bila kvalitativna in kvantitativna metodologija raziskovanja. Podatki so bili pridobljeni iz anket o izkušnjah pacientov v Psihiatrični kliniki Ljubljana v letu 2013. Raziskovalni vzorec obsega 1048 anket, kar predstavlja 23% odpuščenih pacientov. Iz standardizirane ankete je bilo vzeto področje %Vaši predlogi, pohvale in pritožbe%, ki ga je izpolnilo 37% pacientov. 5P je bilo potrebno kategorizirati v skupine, ki so v nadaljevanju predstavljene kvantitativno. Rezultati: Ugotovljeno je, da je anketo izpolnilo 23% odpuščenih pacientov, od tega je 37% pacientov zapisalo svoje mnenje po metodi 5P. Pohval je 66%. Podrobno so analizirane pripombe in pritožbe (18%) in pobude in predlogi (16%), od tega se jih 17% nanaša na opremo, 10% na okolje, 2% na varnost, 21% na individualno in 29% na skupinsko obravnavo, 9% na prehrano in 25% na osebje na kliniki. Razprava in zaključki: Načelu kakovosti, osredotočenost na paciente, lahko sledimo le, če poznamo izkušnje pacientov z zdravstveno obravnavo. Pacient svoje izkušnje oblikuje na osnovi zadovoljevanje njegovih fizičnih, čustvenih in socialnih potreb, ki jih izraža v procesu obravnave. Izkušnje pacientov nakazujejo potrebo po izboljševanju procesov v zdravstveni obravnavi v Psihiatrični kliniki Ljubljana.Introduction: Compliments, comments, complaints, suggestions and proposals (5P) patients are an important source of information from which it can improve the quality of treatment and/or experience of patients in it. The purpose of the study was to identify the patient%s experience of health care. The survey results represent opportunities to improve the quality of health services. Methods: The qualitative and quantitative research methodology. Data were obtained from surveys in the experience of patients at the Psychiatric Clinic Ljubljana in 2013. Research sample comprises of 1048 surveys, representing 23% of the dismissed patient. From a standardized survey scope %Your suggestions,, compliments and complaints% was taken, which was completed by 37% of patients. 5P had to be categorized into groups, which are presented below quantitatively. Results: It was found that the survey met the 23% laid-off patients, of which 37% of the patients wrote their opinions method 5P. Praise is 66%. Detailed analyzes comments and complaints (18 %) and initiatives and proposals (16%), of which 17% relates to equipment, 10% to the environment, the safety of 2%, 21% individual and 29% to the treatment group, 9% to diet and 25% to the staff at the clinic. Discussion and conclusions: The principle of quality, focus on patients can be followed only if we know the experiences of patients with medical treatment. The patient experiences formed on the basis of satisfying his physical, emotional and social needs expressed by the process of reading. Experience of patients indicates a need for improvement processes in health treatment at the Psychiatric Clinic Ljubljana.
Keywords		pohvale pripombe pritožbe pobude predlogi kakovost compliments comments complains suggestions proposals quality