Author/Editor		Plahuta, Ana; Skrt, Sanja; Jazbec, Julija; Prosen, Mirko; Ličen, Sabina
Title		Zadovoljstvo pacientov z dostopnostjo zdravstvenih storitev v obdobju epidemije covid-19
Translated title		Patient satisfaction with access to health services during the COVID-19 pandemic
Type		članek
Vol. and No.		Letnik 56, št. 4
Publication year		2022
Volume		str. 291-300
ISSN		1318-2951 - Obzornik zdravstvene nege : strokovno glasilo Zveze društev medicinskih sester in zdravstvenih tehnikov Slovenije
Language		slv
Abstract		Uvod: Hitro širjenje nove vrste koronavirusa (SARS-CoV-2) in visoko število hospitalizacij sta ustavila javno življenje na globalni ravni. Zaradi omejevanja gibanja v času pandemije je prišlo do omejitev obiskovanja zdravstvenih ustanov in izvajanja neposrednega zdravstvenega varstva. Namen raziskave je bil ugotoviti zadovoljstvo pacientov z dostopnostjo do zdravstvenih storitev v času epidemije covida-19 v Sloveniji. Metode: Uporabljena je bila opisna neeksperimentalna metoda empiričnega raziskovanja. Merski instrument je predstavljal spletni vprašalnik, ki ga je med decembrom 2020 in februarjem 2021 izpolnilo 226 oseb. Uporabljen je bil priložnostni vzorec odraslih oseb. Podatki so bili analizirani z opisno statistiko ter neparametričnim Mann-Whitneyjevim U-testom in Kruskal-Wallisovim testom. Rezultati: Anketiranci najbolj cenijo prijazen in spoštljiv odnos zdravstvenih delavcev ter razpoložljivost za hitro pomoč. Negativno ocenjujejo telefonsko nedosegljivost, čakanje v čakalnicah ter kratek čas obravnave pri zdravniku. Rezultati nakazujejo manjšo stopnjo zadovoljstva z dostopnostjo zdravstvenih storitev v času epidemije covida-19 (Me = 86,50). Rezultati kažejo pozitivno stališče moških o dostopnosti zdravstvenih storitev (U = 1297,5, p < 0,05), med ostalimi skupinami ni bilo statistično pomembnih razlik (p < 0,05). Diskusija in zaključek: Ugotovite kažejo, da se v času od pojava virusa SARS-CoV-2 v Sloveniji zaupanje do zdravstva in zdravstvenih storitev in njuna dostopnost nista izrazito spremenila. Ponekod po svetu se je v tem času še dodatno razvilo področje telemedicine, ki jo je treba tudi v Sloveniji bolj uveljaviti. V prihodnje je smiselno raziskati, kako je epidemija vplivala na psihofizično zdravje ljudi v naši državi.Introduction: With the rapid spread of a new type of coronavirus (SARS-CoV-2) and the resulting high number of hospitalisations, public life worldwide was brought to a standstill. During the pandemic, restrictions on movement made the usual practice of visiting health facilities and receiving direct health care difficult. The aim of this study was to determine patient satisfaction with access to health services during the COVID-19 pandemic in Slovenia. Methods: A descriptive, non-experimental research method was used. The measurement instrument was an online questionnaire completed by a total of 226 respondents between December 2020 and February 2021. Data were analysed using descriptive statistics, and the non-parametric Mann-Whitney U and Kruskal Wallis test. A p-value s 0.05 was considered significant. Results: Respondents mostly appreciated the friendly and respectful attitude of health professionals and the availability of emergency care. Inability to reach health services by telephone, waiting in waiting rooms and the short time spent in the doctor's office were negatively evaluated. The results show a slightly negative attitude towards the access to health services during the COVID-19 pandemic (Me = 86.50). The results also show a positive attitude in men regarding the access to health services (U = 1297,5, p <0.05). There were no statistically significant differences between other groups (p < 0.05). Discussion and conclusion: We found that in the time since the SARS-CoV-2 outbreak in Slovenia, trust and access to health care and health services have not changed significantly. During this time, some parts of the world have seen continued development of telemedicine, the use of which should become more prevalent in Slovenia as well. In the future, it would be useful to investigate how the pandemic has affected the psychophysical health of people in Slovenia.
Keywords		zadovoljstvo uporabnikov zdravstveni sistem zdravstveni delavci epidemija SARS-CoV-2 user satisfaction health system health professionals pandemic SARSCoV- 2