Author/Editor		Kersnik, Janko
Title		Zadovoljstvo bolnikov
Translated title		Patient satisfaction
Type		članek
Source		Med Razgl
Vol. and No.		Letnik 38, št. 3
Publication year		1999
Volume		str. 389-94
Language		slo
Abstract		Patient statisfaction is an important aim pursued by medical care. It is determined by the quality of communication, interpersonal relationships and delivery of services. The wey the patient feels about the medical services received is an invaluable indicator of the quality of care, which can be used for setting priorities for quality improvement.
Summary		Zadovoljstvo bolnikov je pomemben izid zdravstvene oskrbe in prikazuje predvsem kakovost sporazumevanja, medosebnih odnosov in organizacije dela. Mnenje bolnikov o lastnih izkušnjah z zdravstveno oskrbo je zato dragocen prispevek pri oceni kakovosti dela in odkrivanju tistih področij dela, ki zahtevajo izboljšave.
Descriptors		PATIENT SATISFACTION QUALITY OF HEALTH CARE QUESTIONNAIRES