Author/Editor		Kersnik, Janko
Title		An evaluation of patient satisfaction with family practice care in Slovenija
Type		članek
Source		Int J Qual Health Care
Vol. and No.		Letnik 12, št. 2
Publication year		2000
Volume		str. 143-7
Language		eng
Abstract		Objective. To describe the level of patient satisfaction with family practice in Slovenia. Design. An internationally developed instrument for patients evaluations of general practice care was used in a postal survey. Setting. A representative sample of 36 family practices in Slovenia. Study participants. Sixty consecutive patients in every practice were approached and offered a self-administered questionnaire. A total of 2160 questionaires were handed out. Main outcome measure. Percentages of patients reporting level of satisfaction on a 5-point Likert scale for the items in the questionnaire. Results. On average 58.2% of respondents rated the level of care received as excellent. Waiting in the waiting room was the item poorest (26.0%). Participants were also less satisfield with perceived time during the consultation (51.6%) and with connectional aspects of care: the feeling that family practitioners showed interest in their personal situation (46.5%); the feeling that family practitioners made it easy to explain problems (49.1%). On the other hand patients praised many other aspects of family practice care in Slovenia: confidentiality of medical records (77.0%); listening capacoty of their family physicians (69.4%); being able to speak to the family practitioner on the phone (72%).
Descriptors		FAMILY PRACTICE PATIENT SATISFACTION QUESTIONNAIRES SLOVENIA