Author/Editor		Kešpert, Branko
Title		Analiza telefonskih klicev ob kardiopulmonalnih reanimacijah v PHE Celje v l. 2000-2001
Translated title		Analysis of phone-calls along cardiopulmonary resuscitations in prehospital unit of Celje in 2000-2001
Type		članek
Source		In: Bručan A, Gričar M, Vajd R, editors. Urgentna medicina: izbrana poglavja 8. Zbornik 9. mednarodni simpozij o urgentni medicini; 2002 jun 19-22; Portorož. Ljubljana: Slovensko združenje za urgentno medicino,
Publication year		2002
Volume		str. 305-12
Language		slo
Abstract		Introduction: EMD service is doubtless a vital part in the chain of survival, especially when it comes to a sudden death. EMD is the first person to establish a contact with the witnesses of sudden cardiac arrest. Basing on all the information which is given by witnesses he can identify the situation as sudden cardiac arrest and immediately activates EM team. In accordance with the set protocols he can advice bystanders how to perform basic life support till the arrival of EM team. The task of the dispatcher is to connect the first two chains of survival and to control the behaviour of lay persons where the accidental has happened. Pattern: CPR on field and corresponding phone calls among bystanders of sudden heart attack and dispatchers in EMS Celje have been included into retrospective research during the period from February 1 2000 until December 31 2001. Aim: The aim of the research was to study EMDS influence on the survival of patients with sudden heart attack. Material and methods: Data have been collected in the following ways: listening phone calls., notifying the time parameters and checking the documentation paper called *Protocols of pre-hospital resuscitation*. Results have been presented by graphs and in charts. In case of time parametres average value and standard deviation were calculated. A chi-test has been used for studding the influence of dispatchers reaction times and given instructions on patients' survivals till the arrival to hospital. Results: 66% of phone calls were lay person. The majority of them (77%) was familiar with EMS phone number. They were able to describe the characteristics of sudden heart attack fairly well. In average they were communicative and co-operative. In 44% of phone calls the reaction times were shorter then one minute. (Abstract truncated at 2000 characters).
Descriptors		EMERGENCY MEDICAL SERVICE COMMUNICATION SYSTEMS TELEPHONE CARDIOPULMONARY RESUSCITATION