Author/Editor		Skela-Savič, Brigita
Title		Informiranje bolnika z rakom kot element celovitega upravljanja kakovosti
Translated title		Informing a cancer patient as an element of comprehensive quality management
Type		članek
Source		Obz Zdrav Nege
Vol. and No.		Letnik 37, št. 2
Publication year		2003
Volume		str. 107-15
Language		slo
Abstract		Informing a patient is a complex; besides information from the doctor about the disease and its treatment and from the nurse about nursing care, the patient needs many other informations to understand the process of treatment, side effects and related measures, all of which facilitates hospital stay and enhance the quality of life in the time of treatment. The measurement of patient satisfaction should aim at a comprehensive evaluation of the situation and serve as the preparative phase for the project of improvements, their realization and evaluation. Attendance to patient satisfaction helps health management to ascertain learning needs of the employees, to discover areas where organizational problems occur and to find out about eventual flaws in the health care of patients and in recompensation and moral enhancement of the employees. Certain improvements were introduced in the Institute of Oncology in Ljubljana in the last five years period. Our goal in it was to improve patient satisfaction in the area of information, communication and education.
Summary		Informiranje bolnika je kompleksen proces in bolnik poleg informacij, ki mu jih posredujeta zdravnik o bolezni in zdravljenju ter medicinska sestra o zdravstveni negi, potrebuje še številne dopolnilne informacije za razumevanje samega procesa zdravljenja, stranskih učinkov in ukrepov v zvezi s tem ter informacije, ki mu olajšajo bivanje ter vplivajo na kakovost življenja v času zdravljenja. Merjenje zadovoljstva bolnikov z informiranjem mora biti usmerjeno v celovito oceno stanja in priprave projekta izboljšav, izvajanje izboljšav in vrednotenje le teh. Spremljanje zadovoljstva bolnikov je zdravstvenemu menedžmentu v pomoč pri ugotavljanju izobraževalnih potreb zaposlenih, odkrivanju področij, na katerih se pojavljajo organizacijski problemi, pri odkrivanju nepravilnosti v zdravstveni oskrbi bolnika in pri nagrajevanju in krepitvi delovne morale zaposlenih. Na Onkološkem inštitutu Ljubljana smo v zadnjih petih letih uvedli nekatere izboljšave, s katerimi smo želeli vplivati na stopnjo zadovoljstva bolnikov z informiranjem, komuniciranjem in edukacijo.
Descriptors		NEOPLASMS HEALTH EDUCATION QUALITY OF HEALTH CARE PATIENT ADVOCACY INFORMED CONSENT QUESTIONNAIRES